The four management principles.

In the railway industry, proper coordination of all processes is vital to providing customers with a top-quality service. That means that all employees have to work together in a results-driven way. SBB’s four management principles set out the values underlying all our actions.

A focus on results and performance

  • We take effective action and seek a sustainable balance of punctuality and quality, safety, and cost-effectiveness.
  • We seek, communicate, agree on and call for challenging goals and contributions towards achieving those goals.
  • We manage ourselves, independently tackle the tasks and projects presented by our objectives, and put these into practice.
  • We prioritise, focus and arrange our work in phases.
  • We treat public funding and environmental resources responsibly.
  • We deploy the right expertise in the right place: we promote and demand this expertise.
  • We contribute to enhancing Switzerland’s competitiveness and locational appeal.

Reliability

  • We take responsibility and work together in targeted fashion.
  • We keep our promises, and we can rely on one another.
  • We anticipate, identify, and eliminate risks.
  • We value transparency as a basis for trusting cooperation.
  • We foster a timely dialogue with our stakeholders.

Constructive and critical dialogue

  • We participate, address issues openly and directly, and work hard to find good solutions.
  • We implement concepts, plans and solutions on time and to the required standards.
  • We deliver and encourage forthright and robust feedback. This is the only way we can achieve continuous improvement.
  • We treat each other with respect, professionalism and fairness based on mutual esteem.
  • We communicate comprehensibly and in a timely fashion.

Rail-related expertise

  • We understand rail systems and technology in all their complexity and reduce this complexity where possible.
  • We maintain, operate and develop the railways for our customers (integrated top performance).
  • We utilise our experience and share it with each other, thereby creating new, value-generating knowledge.
     

The number of passengers carried rose by 6 % – on a daily average, 951,000 people travelled by SBB.

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Although it has not yet broken even, SBB Cargo increased its carryings by 12.3 % – every day, it transported some 200,000 tonnes of freight.

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Real Estate made substantial contributions to Infrastructure
(CHF 150 million) and to the pension fund
(CHF 79.2 million).

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Owing to high investment requirements and a contribution to the restructuring of the SBB pension fund the free cash flow came to
CHF –1,371 million.

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Rail customers’ satisfaction with safety and punctuality continued to rise.

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