In the railway industry, proper coordination of all processes is vital to providing customers with a top-quality service. That means that all employees have to work together in a results-driven way. SBB’s four management principles set out the values underlying all our actions.
The number of passengers carried rose by 6 % – on a daily average, 951,000 people travelled by SBB.
Although it has not yet broken even, SBB Cargo increased its carryings by 12.3 % – every day, it transported some 200,000 tonnes of freight.
Real Estate made substantial contributions to Infrastructure (CHF 150 million) and to the pension fund (CHF 79.2 million).
Owing to high investment requirements and a contribution to the restructuring of the SBB pension fund the free cash flow came to CHF –1,371 million.
Rail customers’ satisfaction with safety and punctuality continued to rise.